1. Introduction
jolli mobile respects your privacy and is committed to protecting your personal data. This privacy policy aims to inform you about:
- How we collect and use your personal data that you may provide us when you enquire, purchase, or use any of our products or services including accessing contents of this website and the jolli mobile App, signing up to our communications or taking part in our surveys or competitions.
- The legal principles and lawful basis on how we collect and process your data and
- Your rights regarding your personal data
2. About us
JOLLI GROUP LTD, operates in the UK with our registered office at 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE. We provide Mobile Data services to customers.
3. Information We Collect and How We Collect it
We may collect, use, store and transfer different kinds of personal data which may be categorised as below:
- Identity Data including your name and any identity documents
- Contact Data including your email address and/or Apple/Google ID, phone number, billing address
- Financial and Billing Data including your payment card details
- Technical Data including your IP address and social media content
- Profile Data including your username, purchases made by you
- Usage Data including information on how you use our website, App, products and services, traffic data and location data
- Marketing and Communications Data including your marketing and communication preferences
- Help Team Data including records from your contact with our customer services team, feedback to us, survey responses.
We may collect data directly from you, such as during account creation, purchasing or using our products/services, or through feedback you've provided, including conversations with our help team. Or we may collect the data indirectly, such as through cookies or IP addresses, our payment provider, social media listening, marketing campaigns, community engagement or device information.
4. How We Use Your Information
Your data will only be used for the specific purposes for which it was collected (as part of the Data Protection Act 2018 (UK)).
This means using your information to:
- To provide you with our products and services (e.g. fulfil your order, arrange payment, provide service messages, enable roaming, deliver rewards).
- To get in touch with you (e.g. if we need to tell you about any changes or issues with the service).
- To improve our services and manage our networks (e.g. manage our relationship with you, develop new products and services that are right for you, use analytics to review and improve the service).
- To look into any complaints or questions you may raise.
- For marketing and tailoring our services to you (e.g. run effective campaigns, promotions and tailoring your experience)
- Keep things secure and prevent crime and fraud.
We will use and process your data in compliance with data protection laws and regulations. We will process your data for our legitimate business interests (such as improving the services and ensuring security), but in some instances we will rely on your consent (such as marketing).We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to the extent necessary to specific jolli mobile suppliers or merchants solely to the extent required to perform our obligations under our Terms and Conditions and where such suppliers or merchants have given the appropriate commitments in relation to the security and privacy of your personal information).
5. Data Retention
We will retain your personal data only for as long as necessary to fulfil its intended purpose, including meeting any legal requirements.You can obtain a copy of our Data Retention Policy by contacting our customer service team at help@jollimobile.com.
6. Data Sharing and Disclosure
We may share data with our third party partners and suppliers, and also companies within the jolli group of companies and jolli mobile Affiliates, in order to be able to provide products and services to our customers in the ways described below:
-Payment processing
- Cloud hosting and other technology infrastructure services
- Order fulfilmentNetwork accessFraud management
- Customer service and incident management
- We may also share data with regulators, law enforcement agencies, courts, and emergency services when requested.
- In case we choose to sell, transfer or merge parts of our business, the new owners may use your personal data in the same way as set out in this privacy policy. Where applicable, we require all external third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Your Rights
Subject to certain conditions under data protection laws where applicable, you have the following rights in relation to your personal data:
- Right to obtain information about your processed data and right to have access to your personal data.
- Right to correct your personal data – this enables you to correct any incomplete or inaccurate data we hold about you, though we may need to verify the accuracy of the new data you provide to us.
- Right to ask us to delete your personal data.
- Right to object to and/or revoke your consent to the processing of your personal data.Right to ask us to suspend the processing of your personal data.
- Right to transfer your personal data - this enables you to ask us to transfer your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note - however, that this right only applies to automated information for which you initially provided consent to be used to perform the contract with you.
- To exercise any of the rights set out above, please send your request to mydata@jollimobile.com and we shall respond, in accordance to the regulations, within the stipulated time frame. Despite our best efforts, if any of your concerns remain unresolved, you may report them to, Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Telephone: 0303 123 1113 Fax:01625 524510 https://ico.org.uk/global/contact-us/. We kindly request the opportunity to address your concerns internally before resorting to involving the supervisory authority. Please reach out to us initially if you encounter any issues.
Cost for Data Access - You are normally not required to pay any fees to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if we find your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you - We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information, if required, in relation to your request to expedite our response.
Time limit to respond - According to GDPR, all legitimate requests are required to be completed within one month. However, if your request is particularly complex or you have made several requests it may exceed the said period. In this case, we shall notify you and keep you updated.
9. Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those staff members or other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a strict duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable supervisory authority of a breach where we are legally required to do so.Your use of our services (such as emails or browsing the internet) is not secure unless you have taken specific steps yourself to otherwise secure or encrypt your usage. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
10. Cookies
Like many other sites, we use “cookies” and other technologies, which store small amounts of information on your computer or device, to allow certain information from your web browser to be collected.The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can "remember" you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website.To find out more about cookies in general and how to manage them, please visit aboutcookies.org (please note that we can't be responsible for the content of external websites).
Age of consentIf you are under the age of majority in your jurisdiction, you must get your parent or guardian's consent to provide your personal information to jolli mobile, otherwise, you are not allowed to provide any of your personal information to us.
11. Changes to this Policy
We update our privacy policy, from time to time, to reflect the changes in data protection laws and we will email you to let you know.
12. Contact Us
You may email the Customer Services Department at help@jollimobile.com.
